Standard Terms and Conditions Policy

If you are not completely satisfied with your product, you can return the product to us and we will credit your account, subject to the below terms. This Policy applies to products bought from The Online Pump Shop and subjected to the following conditions:

• Certain parts of this Policy do not apply. 
•  Reconditioned products or used products, and this is indicated in the relevant sections below. 

This Policy forms part of The Online Pump Shop Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products.

• package your products safely and securely for protection during transit.
• clearly mark your return reference number on the outside of the parcel; and
• include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

Unwanted products

You can return an unwanted product to us at no charge, provided:

• It is undamaged and unused, with the original labels and stickers still attached.
• Save in relation to reconditioned products and used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact.
• It is not missing any accessories or parts.
• You log a return on the Website within 20 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective.

Changed your mind?

Where you have changed your mind and would like a refund for a product, you can return it – provided the product is not used or damaged.

• Once we have inspected the product and validated your return, we will refund you with the purchase price of the product within 10 working days of the receipt return

Products damaged on delivery.

• Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 4 days of such delivery by logging a return on the Website.
• We will arrange to collect the product from you at no charge. 
• Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement or refund you if that is your preference).

Defective products

We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section 3:

• Faults resulting from normal wear and tear.
• Damage arising from negligence, user abuse or incorrect usage of the product.
• Damage arising from electrical surges or sea air corrosion.
• Damage arising from a failure to adequately care for the product.
• Damage arising from unauthorized alterations to the product.
• Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
• In relation to specials and used products, signs of handling and/or repackaging.

Standard Warranty

If you have received a product which turns out to be defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery of the product, except in the case of an extended supplier warranty.

Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement. If the repair / replacement takes longer than 21 working days, we will get in touch with you to see if you would rather receive a credit / refund).

Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6-month period.

Extended Supplier Warranty

A product may have a supplier warranty that extends beyond the 6-month Standard Warranty. If such a product turns out to be defective more than 6 months after delivery, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery.

Unfortunately, we cannot facilitate returns that fall outside of the extended supplier warranty period.

Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.

It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. The Online Pump Shop is under no obligation to provide you with a credit, repair / replacement, as your remedy lies with the supplier or manufacturer. However, since we want your experience to be as good as possible, if the supplier or manufacturer has offered you a repair / replacement within the applicable extended supplier warranty and it takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund directly from us.

Other than this, the same limits and general principles of the standard warranty and extended supplier warranty apply to direct warranty products.

Bundles

There are two types of bundles: a bundle consisting of products that either we or you (as provided on our website) have combined in a single bundle (“Bundle Deal “); or a bundle compiled by our supplier and supplied to us as a single unit (“Pre-packed Bundle “). All returns relating to bundles are subject to the terms of this Policy as read with the following provisions:

• Bundle Deal – You may return a Bundle Deal as a whole or any of its component products individually to us. If you qualify for a credit in respect of any component product, we will refund you with the actual purchase price (after applying any applicable saving or discount) you paid for such a product as displayed in your order history.
• Pre-packed Bundle – Unless otherwise indicated by us, your return of a Pre-packed Bundle will only be accepted if you return all its component products to us. Failure to do so may result in us declining the return of a Pre-packed Bundle.

Charges and refunds

If you return a defective product to us, but you fail to return all the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) refuse the return, or only to replace the item that you did return; or to estimate the value of the missing accessories and parts and to refund you in respect of the returned item only.

If you return a product that does not comply with this Policy, you may be liable to reimburse The Online Pump Shop for the courier costs.

Under no circumstances will donations you make on our Website, or any goodwill credit you may receive from us, be refunded.

Please note that we only refund to the payment method that you originally used – i.e., payment by credit card will be refunded to the same credit card, bank account.